Kobo
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Kobo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kobo has 2.3 star rating based on 78 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Kobo to a friend or colleague.
- Rating Distribution
Pros: Variety of books, Always something to read, Convienience when it worked.
Cons: Unable to make contact, No email for direct customer service, Bad at finding solutions to access to their products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kobo has 2.3 star rating based on 78 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Kobo to a friend or colleague.
- Rating Distribution
Pros: Variety of books, Always something to read, Convienience when it worked.
Cons: Unable to make contact, No email for direct customer service, Bad at finding solutions to access to their products.Recent recommendations regarding this business are as follows: "Ive spent many an hour reading and a m really enjoying Kobo", "I have no idea, but if this happens, you pay for nothing so maybe use another ebook reader. I have hundreds of books I've paid for but no cannot access.", "Unsubscribe", "Have the patience to push your way through.", "No contact".
Most users ask Kobo for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Kobo Reviews
"Contacting help center"
It was really hard getting through to Kobos help line. The call kept dropping. Very irritating. I found another number on pissed consumer and it worked fine....
"Issue with ereader"
I've had way too many issues with the same model over and over again, so frustrating and ready for something else now!!!
Issue with ereader
Preferred solution: Just a different model option
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Español compré un libro no sé cuando me llega
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dud e reader you sent me arrived today
Absolute no way to contact seller hoping you can fix. If I don’t hear from you I will contact PayPal on Monday and let them get my money back.
- Dont have any
- Dont have any
Preferred solution: e reader that functions .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Contacting help center
User's recommendation: Ive spent many an hour reading and a m really enjoying Kobo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not possible to get help
- When it works it is great
- You cannot get help
- When you get problem
Preferred solution: Help to get access to subscriptions and be able to download my books. Get the app to work again. I've paid a lot for hundreds of books and no way to access them! Help please. S.soderback@gmail.com
User's recommendation: I have no idea, but if this happens, you pay for nothing so maybe use another ebook reader. I have hundreds of books I've paid for but no cannot access.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nefarious listing of ebook
Preferred solution: compensation for the illegal sale of my product on Kobo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Frustrated trying to place an order using a credit.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I called because of a missing book
User's recommendation: Have the patience to push your way through.
Broken Arrow, Oklahoma
Questions about kobo compatibility with Great Courses and Audible
Winnipeg, Manitoba
Account
Toronto, Ontario
Please stop
User's recommendation: Unsubscribe
Unhappy
Preferred solution: Deliver product or service ordered
User's recommendation: No contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Piece of crap - don’t waste your time
- Nice looking
- Does not work
Preferred solution: Apology
User's recommendation: Don’t get it
The novel "Overlord" by Kurt Schlichter, was...
San Jose, California
Currently Blocked??? Even before poor customer service
User's recommendation: Hope for relieve but don't expect answers to arrive
Mississauga, Ontario
Cannot open document after downloaded
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You are not blocked stupid. Just turn off your VPN and Antivirus. It worked on my end.