My Kobo has lines running across the screen. I had the device for a month before it happened.
I carry my Kobo in my bag at all times (I am a daily subway commuter) and with, I may add, a Kobo slip-on case. Kobo Customer Care assured me that based on my images I sent to them, (front and back) the problem was an internal physical damage and therefore NOT covered under the one-year warranty. I tried numerous times to plead my case since I've had it for less than 30 days. I understand the policies and conditions that Kobo needs to stand by, but this process should not be about pointing fingers but to keep me (a young avid consumer and reader) happy with my Kobo device.
The fact that I decided to purchase a Kobo, instead of an Amazon Kindle shows my trust in their products/devices, right now that is non-existant.
Please revive my faith!! @damagedhumanreader
Monetary Loss: $80.