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#55239

How do I get access to my books?I am trying to download my books onto my Android and I keep getting error messages. I have tried again and again. How do I get my books?

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by #1943737

According to the Kobo help section, if you cannot download your Kobo book, please follow these steps:
  • verify that you’re signed in to the correct account;
  • repair your Kobo account in Settings;
  • sign out of the app and sign back in;
  • remove the eBook or audiobook and download it again;
  • force stop the app;
  • clear the Kobo Books app data;
  • reinstall the app.

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by Anna L Pzn #113090

How can I get my refund?I had a free trial Jan and ended Feb 17 2022, however I was charged for 1 audiobook, when it’s part of the trial. Please advise.

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by Ron W Fhz #92925

How do I get a refund?Yesterday, I purchased an e-book for my kobo reader. It was Jack Reacher "Better off Dead.

The first purchase was on my PC. I then downloaded it to my kobo e-reader. When I opened the book later that day I realized it wasn't what I ordered. The title said “better off dead”, however it did not open properly and was only 14 KB.

The cost was $14.34. This e-book was only 22 pages long and never once mentioned Jack Reacher. I then thought I was re-downloading this book but found out I was charged $19.54. The book is 3.5 MB and is the right book.

My question is before I delete the first book (14 KB) is there a possibility I can get a refund for this purchase. I am attaching the receipts for both e-books.

Thank you for your attention on this matter. Ron Wojcik

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Kobo Aura One.

I purchased the above Kobo e-reader awhile ago and I need to purchase a new cover for it. I’ve ordered two different ones online, but they were both too big.

My Kobo ereader measures 6 x 4.

Can you PLEASE let me know where I can purchase a new cover. Thank you, Madeleine Hopkins

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my visa debit does not work, why?my credi card has expired and my visa debit will not work. I have tried everything. But it still has an issue

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by JIM G Efl #77671

how do I stop this service?I no longer wish this service.

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by Anne M Qsw #70586

I do not want a refund.How do I send a specific book, not a gift certificate, to someone as a gift? We both have KOBO e readers. Anne Murray Cell: 519-301-****

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by Denise L Ztn #67306

COMMENTCORRIGER MA LISEUSE A CAUSE DU DRM QUI EMPECHE DE LIRE MES LIVES.

J essaies de lire un livre sur ma liseuse kobo forma emprunter de la bibliotheque ce livre mais le drm m empeche de le lire comment faire pour regler ce probleme.iL ME DISE livre protégé par adobe digital (drm) il dise desautoriser ma liseuse i; dise doit le reimporter an utilisant adobe digital editions COMMENT FAIRE Merci de me dire comment Denise Pepin Lavalliere

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by Debbie B Rxe #62016

I cannot access my account The email set up is not correct.

When I try to sign in it says my email or password are not set up. When I look on my kobo book to see what email was used it is incorrect

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by Fiona W Beb #52172

Ebook purchase by mistake.

Hi I accidentally bought an ebook instead of hard copy can I cancel or pay more for hard copy? I only just bought now via PayPal thanks Fiona 165594**** is my order number

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