Kobo Questions and Answers
How do I get access to my books?I am trying to download my books onto my Android and I keep getting error messages. I have tried again and again. How do I get my books?
- verify that you’re signed in to the correct account;
- repair your Kobo account in Settings;
- sign out of the app and sign back in;
- remove the eBook or audiobook and download it again;
- force stop the app;
- clear the Kobo Books app data;
- reinstall the app.
How can I get my refund?I had a free trial Jan and ended Feb 17 2022, however I was charged for 1 audiobook, when it’s part of the trial. Please advise.
How do I get a refund?Yesterday, I purchased an e-book for my kobo reader. It was Jack Reacher "Better off Dead.
The first purchase was on my PC. I then downloaded it to my kobo e-reader. When I opened the book later that day I realized it wasn't what I ordered. The title said “better off dead”, however it did not open properly and was only 14 KB.
The cost was $14.34. This e-book was only 22 pages long and never once mentioned Jack Reacher. I then thought I was re-downloading this book but found out I was charged $19.54. The book is 3.5 MB and is the right book.
My question is before I delete the first book (14 KB) is there a possibility I can get a refund for this purchase. I am attaching the receipts for both e-books.
Thank you for your attention on this matter. Ron Wojcik
Kobo Aura One.
I purchased the above Kobo e-reader awhile ago and I need to purchase a new cover for it. I’ve ordered two different ones online, but they were both too big.
My Kobo ereader measures 6 x 4.
Can you PLEASE let me know where I can purchase a new cover. Thank you, Madeleine Hopkins
my visa debit does not work, why?my credi card has expired and my visa debit will not work. I have tried everything. But it still has an issue
how do I stop this service?I no longer wish this service.
I do not want a refund.How do I send a specific book, not a gift certificate, to someone as a gift? We both have KOBO e readers. Anne Murray Cell: 519-301-****
COMMENTCORRIGER MA LISEUSE A CAUSE DU DRM QUI EMPECHE DE LIRE MES LIVES.
J essaies de lire un livre sur ma liseuse kobo forma emprunter de la bibliotheque ce livre mais le drm m empeche de le lire comment faire pour regler ce probleme.iL ME DISE livre protégé par adobe digital (drm) il dise desautoriser ma liseuse i; dise doit le reimporter an utilisant adobe digital editions COMMENT FAIRE Merci de me dire comment Denise Pepin Lavalliere
I cannot access my account The email set up is not correct.
When I try to sign in it says my email or password are not set up. When I look on my kobo book to see what email was used it is incorrect
Ebook purchase by mistake.
Hi I accidentally bought an ebook instead of hard copy can I cancel or pay more for hard copy? I only just bought now via PayPal thanks Fiona 165594**** is my order number