I am now on my third Kobo. After requiring many successful factory resets the first two locked up permanently, just out of warranty.
Despite researching all the reset info I could find they did not respond, I even took one apart, replaced the battery and re-imaged the internal 2 GB Micro SD memory card... nothing.
From the number of resets required on both readers I can only assume that Kobo hardware and software is very low quality and not built to last.
So why have I bought another one? It seems in Canada at least Kobo have undercut and eliminated the competition with low quality garbage. Sony have now stopped making ereaders. Because Kobo attracted me to their bookstore I have purchased many books in epub format so Kindle is not an option. There are therefore very few reasonably priced choices apart from some which are even lower quality than Kobo. The only other option is Onyx which is quite expensive, but I suppose you get what you pay for.
It is a shame that Kobo continue to attract unsuspecting customers who will regret their decision after a couple of years.
Reason of review: Bad quality.
Monetary Loss: $360.
Preferred solution: Improve Kobo product quality before your reputation puts you out of business.
Convienience when it worked.
I didn't like: